Blue Mountain I.T. Solutions uses a proven secured system to remotely* access and administer support to our customers.  Once payment has been received, you will be given instructions to download a small applet and install it on your computer.  

Once this is done we will contact you by phone and walk you through the final steps.  You can choose to remain on the phone with our technician during the remote session or use the Chat feature included with the applet allowing you the freedom to move around. 

Once the support session is complete, we will call you to confirm your satisfaction with our service and remove the applet from your computer. 

If you have any questions, please feel free to email them to support@bmits.com

We look forward to serving you!

$69.95 per Incident/Support Issue**

* Requires High Speed Internet Connection 

 **Incident is defined as a single support issue with one computer or software product and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate parts.

It is possible for one incident to span multiple sessions or telephone calls.

An incident is considered closed if the customer has not responded to Blue Mountain I.T. Solutions after information was provided, 10 business days after a final message has been left on Customer's voice mail or sent via electronic mail.

The incident can be later reopened if the incident has not been resolved.